Qrapp's team of certified Salesforce developers and administrators together with business analysts is ready to keep your Salesforce solution stable and ensure its fast evolution.
We take over the entire development and administration support of your Salesforce solution or handle certain support functions, according to your needs.
Daily administration. We configure a Salesforce solution on users’ request, e.g., set up workflows, configure custom reports, and install apps to ensure the continuity of Salesforce-supported business operations.
Data administration. We upload data in a Salesforce solution, cleanse data, set up duplicate and validation rules, etc.
24/7 System monitoring. We quickly identify and fix errors in Salesforce performance, which helps to prevent critical performance issues.
Monthly health checks. We check a Salesforce solution for inefficiencies and spot which features/processes require optimization.
User help desk. We support a Salesforce solution’s users from answering questions about issues, like system unavailability to issues affecting many users.
Troubleshooting. We promptly react to complex performance/security/other Salesforce issues, which need to be fixed on the code level
System evolution. We implement enhancements, including substantial ones, to a Salesforce solution according to change requests and modify default functionality quickly and with no impact to current business operations in Salesforce.
We deliver the agreed scope of Salesforce support and provide monthly result analysis and reporting.
We provide quarterly proposals on possible process improvements.
We handle support tickets in line with ITSM best practices. In case you need modifications implemented to a Salesforce solution, we provide 2 cooperation options:
Our team processes change tickets with technical requirements to the custom functionality. Change tickets are initiated by business departments and approved by IT managers on the customer’s side.
Our team processes change requests describing a customer’s business need. Our team collaborates with the customer’s business departments to make up detailed requirements and implement changes based on them.
The total price of the Salesforce technical support service consists of:
We are self-managed and at the same time transparent in our work. You can control the effectiveness of our support services with the KPIs, like:
We’d love to stay in touch. Describe the digital challenge you’ve faced, and we’ll get back to you with a solution we can offer.