Qrapp 5 years of expertise in SharePoint consulting and development allow us to deliver custom feature-rich ticketing and help desk solutions. We know how to make SharePoint bring maximum value to your business’s ticket management together with meeting your business and industry-specific needs.
We implement SharePoint ticketing systems either as a part of a corporate intranet or as a standalone solution designed for employee help desk or customer service. Our custom solutions help to streamline ticket management due to complete automation of request processing, powerful search and reporting capabilities, as well as easy integration with other systems.
A number of SharePoint benefits allow us to build a full-fledged solution that will help your company to streamline processing employee or customer requests. These benefits include:
Rich functionality that can serve a basis for organizing effective request management.
Extensive customization capabilities for adapting a ticketing or a help desk solution to a company’s business needs.
Convenience for companies using other Microsoft products due to single sign-on with them.
Flexibility that allows easy integration with other software, for example, enterprise systems.
24x7x365 accessibility from any device (PC, laptops, smartphones and tablets).
High security due to such features as data encryption, user permission levels, multi-factor authentication, strong passwords, etc.
At Qrapp, we prioritize delivering ticketing solutions tailored to the needs of our customers. We analyze your business needs taking into account your industry specifics and build up a SharePoint ticketing system accordingly. To achieve that, we adapt workflows, request forms, automatic replies, notifications, etc. to your company’s business operations. Qrapp's custom ticketing and help desk solutions can help to facilitate ticket management in:
We help companies enrich their intranets with ticket management features, introduce standalone ticketing solutions for different enterprise systems, as well as improve the existing ones. Our SharePoint team will provide you with a custom solution suitable for the effective handling of various types of requests:
Our SharePoint team can assist you in streamlining ticket management using extensive SharePoint functionality:
Request templates for different request types: IT request, facility request, purchase request, HR request, etc.
Automated workflows for approving a request and routing a ticket to an assignee based on their competences, experience and availability.
Automated scheduling of recurrent tickets, for example, for checking office equipment before weekly meetings.
Advanced search by request type, due date, assignee, related assets, status, etc.
Instant notifications about assigning new tickets, user replies, ticket changes, upcoming or expired due date, request approvals, etc.
The knowledge base that allows reducing the number of requests due to addressing the most repetitive ones.
Strong reporting & analytics providing information about requests unresolved and resolved, the most popular request categories, the number of overdue, unassigned and open tickets, etc.
With Qrapp as a vendor of your SharePoint ticketing solution, you can be sure your company’s help desk team adheres to SLA-imposed policies and procedures. SharePoint-based monitoring of SLA performance involves:
We will help you facilitate your business processes even more by integrating a SharePoint ticketing system with other types of software, such as: