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ServiceNow ITSM to Stabilize Your IT Delivery

The modules of the ServiceNow IT Service Management suite either embody ITIL processes or provide productivity tools for your IT team. If you have trouble choosing the set of features to implement in your organization, you can consult our 4-level ServiceNow implementation model and set your eyes on the functionality you need.

Slashing business workflow disruption

Due to improving your IT service availability through prompt troubleshooting, failure prevention, IT knowledge sharing, etc.

Reducing operational costs in IT

By efficiently distributing IT assets and streamlining your IT team’s operations

Boosting an IT team’s productivity

Thanks to using productivity apps for IT service agents, automation workflows and intelligent incident routing

Implementation strategies:
Strategy 1

Keep the existing ITSM processes and customize ServiceNow to support them.

Strategy 2

Change your ITSM processes according to ServiceNow’s best practices and keep customizations to a required minimum.

Strategy 3

Optimize your ITSM processes based on your process needs and customize ServiceNow to support your new processes.

Requirements gathering

Transforming your needs into a detailed requirements specification

Configuration and customization

QA, data migration and integrations included

Solution rollout activities

User training, solution launch and further support for 2-3 months

Optional stage: pilot project (a small-scale exploratory solution delivered as a starting point of the major implementation project)

Low user adoption of new ITSM processes and applications

Solution: providing user training for your IT team to get the mechanics and value of each new process and ap

Missing ITSM enhancement opportunities

Solution: allocating budget to support and evolve your future ITSM solution as your needs change

Project duration:

The duration of ServiceNow ITBM implementation strongly depends on such factors as:

For instance, a ServiceNow ITSM implementation project can take up to one year if it:

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