The modules of the ServiceNow IT Service Management suite either embody ITIL processes or provide productivity tools for your IT team. If you have trouble choosing the set of features to implement in your organization, you can consult our 4-level ServiceNow implementation model and set your eyes on the functionality you need.
Due to improving your IT service availability through prompt troubleshooting, failure prevention, IT knowledge sharing, etc.
By efficiently distributing IT assets and streamlining your IT team’s operations
Thanks to using productivity apps for IT service agents, automation workflows and intelligent incident routing
Keep the existing ITSM processes and customize ServiceNow to support them.
Change your ITSM processes according to ServiceNow’s best practices and keep customizations to a required minimum.
Optimize your ITSM processes based on your process needs and customize ServiceNow to support your new processes.
Transforming your needs into a detailed requirements specification
QA, data migration and integrations included
User training, solution launch and further support for 2-3 months
Optional stage: pilot project (a small-scale exploratory solution delivered as a starting point of the major implementation project)
Solution: providing user training for your IT team to get the mechanics and value of each new process and ap
Solution: allocating budget to support and evolve your future ITSM solution as your needs change
The duration of ServiceNow ITBM implementation strongly depends on such factors as:
For instance, a ServiceNow ITSM implementation project can take up to one year if it: