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ServiceNow HR Service Delivery To Refine Your HR Processes

Do you fancy boosting your HRs’ productivity and helping them interact with your employees more efficiently to manage employee life cycles, improve employee satisfaction and cut employee turnover? Leveraging a ServiceNow HR Service Delivery solution and making use of our 9-year ServiceNow implementation expertise, you can do all that – and more.

ServiceNow HR Features
Core applications
Case and Knowledge Management

Enabling employees to reach out to HR much easier than through a visit, phone call or email. To ask a question or request a service, employees can create cases in ServiceNow where they are automatically assigned to HR specialists and then handled. To find answers to their questions, employees can also use a searchable HR-related knowledge base to read articles relevant for their job status. Thus, the application allows standardizing, tracking, managing and reporting on your HRs’ case management efforts and helps employees handle their inquiries faster, at times even without involving HR.

Employee Service Center

Creating a user-friendly portal for employees to interact with HR easily. Your employees can access relevant knowledge articles, ask questions in a live or bot-powered chat, request assets and HR services, track and execute HR tasks (e.g., sign documents or fill out surveys) and more. The app additionally allows HRs to run employee campaigns to keep employees informed on corporate matters, stimulate event participation, etc.

Enterprise Onboarding and Transitions

Managing employee life cycles and enabling related cross-departmental collaboration. HRs can easily perform sets of activities associated with employee on- and off-boarding, promotions, parental leaves, relocations, etc. and guide employees through each life cycle event step by step. HRs can also collaborate with representatives from other departments on employee life cycle activities, for example, with IT specialists on workstation provisioning.

Employee Document Management

Providing your HR department with a centralized employee document storage. The application enables not only collecting, storing, searching and retrieving documents but also managing access to them and automating associated retention and purging activities (according to your respective policies). The app also allows placing legal holds on documents needed for litigation purposes to prolong their retention period.

Supporting capabilities
HR Performance Analytics

Setting up intricate analytical capabilities to look for deep HR performance insights and forecast trends

Agent Intelligence

Leveraging machine learning to analyze descriptions and titles of cases and automatically categorize, route and prioritize them

Virtual Agent

Building a chatbot for your Employee Service Center to handle common inquiries without involving a real HR specialist

ServiceNow HR Packages and Pricing

* Also available as a separate subscription

** Minimal functionality available

The Essence of ServiceNow HR Implementation
Raise employee satisfaction, minimize employee turnover and reduce related costs

Through simplified employee life cycle processes, increased reachability of HR services, expedited employee case management and a possibility to carry out and analyze employee surveys

Improve HR specialists’ productivity

By automating case categorization, routing and prioritization and avoiding HR specialists’ burnout by handling the most common employee questions through knowledge articles and chatbots


An optional step before Stage 2: pilot project (implementing an experimental set of minimally viable features to test ServiceNow HR’s capabilities and their relevance to your organization).

Possible implementation strategies:

Out-of-the-box modules of ServiceNow HR don’t support all the HR processes that your organization may have, for example, applicant tracking, employee training and performance management. To let you use ServiceNow’s remarkable capabilities for making your HR productive and flexible, we can:

Being a Premier ServiceNow partner with 9 years of ServiceNow implementation expertise and having extensive experience in developing HR management systems, Qrapp can help you make the most of ServiceNow HR. To talk over further details of our possible cooperation, let us know you’re interested!

Other ServiceNow HR Services We Provide
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