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ServiceNow ITBM as the Breaker of Your Project Management Chains

Reduce time to market, budget and staff projects based on priority, retire unneeded applications, launch new IT changes to satisfy business demand, and manage development and testing progress to gain power over your IT. ServiceNow ITBM has the potential, while our related services have the ability, to make it happen.


ServiceNow IT Business Management offers an extensive set of features consolidated into 4 bundles: Project and Portfolio Management, Application Portfolio Management, Agile Development and Test, and IT Financial Management.

Application Portfolio Management (APM)

Enables identifying all applications used in your company and measuring their usefulness to let you decide on investing in, maintaining, replacing or retiring your apps based on their relevance.

Agile Development and Test

Provides the tools for organizing software development and testing processes based on both Agile and Waterfall methodologies:

IT Financial Management (ITFM)

Brings cost modelling into IT management to let you maturely track and reduce IT costs as well as track and maximize the financial value that IT brings to your business:

Additionally to these four bundles, ServiceNow ITBM offers the Performance Analytics application used for gaining deep-lying ITBM insights like opportunities for backlog optimization or portfolio cost reduction.

Cut IT expenses

(through modelling costs, abandoning irrelevant apps and optimizing overstaffed and over-budgeted projects with little value)

Better align your IT to business

(by timely identifying, prioritizing and fulfilling IT-related business needs)

Bring visibility and control into software development

(due to clear task tracking, mature project management and financial analysis)

Reduce time to market

(with priority-based project budgeting and staffing and intuitive tools for managing development and testing)


The four bundles are available to a different extent in three functionality packages of ServiceNow ITBM targeted at different user roles – Worker, Planner, and Analyst.

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Implementation strategies:
Strategy 1

Stick to your ITBM processes and customize ServiceNow to support them.

Strategy 2

Redesign your ITBM processes based on ServiceNow’s best practices, thus minimizing customizations.

Strategy 3

Rework your current ITBM processes to optimize their weak spots and customize ServiceNow accordingly.

Requirements gathering

From studying your initial needs to presenting a detailed requirements specification

Configuration and customization

QA, data migration and integrations included

Solution rollout activities

Training users, launching the solution and running 2-3 months' solution support

Additional: pilot project (an exploratory solution with limited functionality delivered before the major implementation project).

Slow solution adoption due to Jira- or Trello-related habits

Solution: planning user training to speed up your employees’ adaptation to ServiceNow

Financial misalignment of IT and business

Solution: involving both IT and business representatives into discussing cost modelling principles

Project duration:

The duration of ServiceNow ITBM implementation strongly depends on such factors as:

For example, ITBM implementation can take about five months if it:

See us in action!

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