Office 365 managed services consist of proactive managing, monitoring, supporting and evolving the Office 365 environment.
5 years of experience in Office 365 consulting enable us to bring professional Office 365 managed services to businesses. Qrapp delivers 24/7 monitoring and support services to allow for uninterrupted and fault-free operating of your Office 365 environment.
We are happy to offer to enterprises:
We handle user requests on Office 365 issues rapidly and effectively and advise on adding or improving the suite’s features.
We solve customization issues with your Office 365 solutions (portals, collaboration apps, etc.).
We see to the stable work of your Office 365 solution's integrations with CRM, ERP, ECM and other enterprise systems.
The initial step of our Office 365 managed services is the assessment of your solution’s performance and security through an initial remote health check. Among other parameters, the health check covers:
After the diagnostics, we prepare a health check report with a list of detected issues and recommendations on how to fix them.
Qrapp's Office 365 managed services for enterprises comprise:
Our managed services are available 24x7x365.
Real-time access to Office 365 data allows us to detect errors as soon as they appear and set up fixing them right away.
Qrapp's team troubleshoots performance issues of your Office 365 solution, such as an outage of reporting and monitoring systems, application errors and more.
We process trouble, advice and improvement requests according to an SLA.
We evaluate the security level of your Office 365 solution, including analyzing enabled authentication mechanisms, verifying antivirus configuration and more.
Our team regularly installs security patches to ensure well-protected functioning of Office 365 solutions. We apply the zero downtime patching method to avoid operating discontinuity during patch installation. Besides security patches, we also install bug fixes and patches that improve performance and usability of Office 365 solutions.
Based on monitoring your Office 365 applications and collecting various metrics, we deliver weekly and monthly status reports. They contain information on the state of the Office 365 environment and performance of the suite's applications. Specifically, we analyze:
Along with the managed services, we provide our customers with Office 365 consulting services. We aim at creating a diverse, communication-focused and secure environment across your enterprise through assisting you in:
Our services cover the whole Office 365 suite, including: