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To maintain the reliability of the customers’ complex IT infrastructures, Qrapp’s IT team has been delivering infrastructure managed services for more than 3 years already. Our ITSM expertise, DevOps experience and strategic Partners & Clients with Microsoft, AWS, ServiceNow, and other tech leaders allow us to guarantee a high level of infrastructure managed services we offer.

Why Choose Qrapp to Support Your IT Infrastructure

5 years in IT

4 years of experience in IT service management(ITSM).

More than 3 years in applying DevOps practices.

Partners & Clients established with Microsoft, Amazon, ServiceNow, IBM, Oracle, Salesforce, and more leading tech companies.

6 Gold Microsoft Competencies from microsoft in Datacenter, Data Platform, Data Analytics, Collaboration and Content, Messaging, Application Development.

Recognized as Top IT Company by Clutch.

BBB Accredited Business.

IT Infrastructure Components We Cover

We take responsibility for continuously monitoring, supporting, and optimizing your IT infrastructure or its parts, i.e.:

Our IT Infrastructure Managed Services Scope

With IT infrastructure managed services Qrapp delivers, you get the opportunity to maintain the reliability of your diverse IT infrastructure and enable its steady evolution while keeping costs down.

IT infrastructure monitoring:

We set up and configure IT infrastructure monitoring tools, e.g., Zabbix, Nagios, Prometheus to ensure prompt detection of any IT issues occurring in your IT environment.

We provide reports on your resource consumption and the performance of IT infrastructure components, i.e., onsite or cloud IT solutions, data warehouses, etc.

We apply ITSM methodologies and processes to automate ticketing process and increase visibility over the activities happening within your IT infrastructure.

IT help desk and troubleshooting:

We provide help desk services and address IT issues of various severity and complexity, thus completely freeing you up from the necessity to arrange your in-house IT infrastructure help desk team.

We timely address the issues that may potentially damage your IT infrastructure or its components, i.e., we analyze the possible business impact of an incident, suggest preventive measures, resolve incidents, thoroughly study the event logs to identify the root causes of incidents, analyze the possible business impact of an incident, and suggest preventive measures.

IT infrastructure enhancement:

We plan and design changes and expansions of your IT infrastructure.

We implement the changes and expansions with our own efforts or in collaboration with your in-house IT team or your other vendors.

We help your application development and support teams adapt to the changed IT infrastructure by delivering appropriate training and release notes.

Advantages You Get from Our IT Infrastructure Managed Services

Qrapp’s IT infrastructure support team is eager to help you increase your business reliability with the following benefits you get from the cooperation with us:

Improved IT infrastructure performance quality due to:

Service offering based on the detailed KPI system and SLOs set in the SLA.

Continuous infrastructure monitoring applied to predict IT issues or detect them promptly, thus avoiding downtime.

Enhanced approach to IT infrastructure changes delivery due to:

A high level of IT infrastructure automation aimed at accelerating the delivery of IT infrastructure improvements.

Structured change management we apply: analyzing IT infrastructure loopholes, defining possible risks related to them, planning the scope of needed changes, testing and adjusting the potential changes in a testing IT environment, and further implementing them with the minimal downtime.

Using our DevOps expertise and implementing IaC, CI/CD, and other practices if applicable for you.

Service Options

Depending on the services coverage you expect from us, we can deliver our IT infrastructure managed services according to two possible models:

Complete managed IT support

We use only our own IT and human resources and efforts to keep your IT infrastructure and its components (networks, servers, virtual machines, etc.) reliable, highly-available, and secure.

Co-managed IT support

We strive to establish strong collaboration with your in-house IT team and/or your third-party cloud or security providers to jointly cope with IT infrastructure maintenance (e.g., adjusting risk management processes, performing regular security assessments, delivering regular reports on your IT infrastructure performance) quickly and efficiently.

If required, we can either deliver our cybersecurity services as a part of our IT infrastructure managed services, or collaborate with your in-house information security team or your third-party security provider to ensure that your IT infrastructure is highly protected from internal and external security threats.

Our Approach to Organizing and Delivering Managed IT Support Services

Taking into account a cooperation model you decide on, Qrapp provides their services according to the following stages:

Stage 1. Responsibility transfer

We assess you current IT infrastructure design, talk to your business and technical stakeholders (or third-party vendors) to get the details on the configurations of your IT infrastructure components and available IT infrastructure assets, prepare a detailed SLA with a defined KPI system and agreed SLOs to ensure you get an adequate control over our support activities. Eventually, you offload the entire responsibility for your IT infrastructure to us.

Stage 2. Service delivery

Qrapp delivers either a full set of IT infrastructure managed services or maintains the reliability of particular components of your IT environment – depending on the cooperation model – and delivers regular reports.

Stage 3. Improvements

We support changes and improvements that can be implemented within your IT infrastructure to increase its reliability and flexibility, and further support you in change implementation.

Our Approach to Collaboration

We adhere to a multi-tiered approach to collaboration with your IT team or your third-party vendor’s team, and adjust it taking into account your business situation, objectives, and requirements. Due to our approach, the activities needed to maintain your IT infrastructure become less time-consuming and more cost-effective allowing you to stay within budget and focus on your key business operations.

That is how our collaboration may look:

Defined KPIs and SLOs to provide you with complete visibility over our services

Qrapp’s IT team self-manages the services it delivers to minimize your efforts. With the use of a KPI system we prepare and SLOs we agree on with you in the SLA, you can control our activities any time you need.

A sample KPI system


Services reliability:

IT infrastructure security:

Changes (by business value and priority):

User satisfaction:

Tools and Technologies We Work With

Here is the list of core tools and technologies Qrapp’s IT team is well-versed in:

ITSM platforms:


Relational databases:

Big data and NoSQL data management:

Big data processing:

Let Us Take Over Your IT Infrastructure Support Tasks

Ensure reliability and cost-effective evolution of your IT infrastructure while staying 100% focused on your major business operations.

See us in action!

We’d love to stay in touch. Describe the digital challenge you’ve faced, and we’ll get back to you with a solution we can offer.