Qrapp’s IT team delivers a full set of services to keep your IT infrastructure reliable with on-going infrastructure administration, continuous monitoring and prompt troubleshooting. We are also ready to plan, implement and manage changes in your IT environment to support the uninterrupted flow of your business operations.
5 years in the IT industry.
4 years of experience in ITSM.
Recognized Microsoft Partner granted with 6 Gold Competencies, including such infrastructure-specific competencies as Datacenter, Data Platform, and Messaging.
Established partnership with AWS in IoT and Big Data.
An expert IT team holding a range of certificates, among which are AWS Certified Solution Architect, Red Hat Certified System Administrator (RHCSA), Microsoft Certified Professional (MCP), AWS Certified SysOps Administrator (SOA).
Personal approach to each customer with consideration to their industry specificity.
Ensuring pricing transparency and SLA flexibility.
Qrapp offers comprehensive IT infrastructure services with a focus on:
We relieve you from the necessity to cope with various IT infrastructure issues with our consulting and management services covering your cloud solutions, data centers, virtual desktop infrastructures, and the application of DevOps practices.
Our team can assist you in determining your current IT infrastructure state, and further help you build and realize an IT strategy aimed at improving your IT infrastructure efficiency.
Qrapp offers the following services in terms of IT infrastructure consulting:
Audit of the entire IT infrastructure according to the industry standards if applicable (e.g., HIPAA, PCI DSS, GDPR).
Analysis of the IT infrastructure management processes based on ITIL principles and their further optimization.
Designing a detailed plan to improve your IT infrastructure performance.
Identifying operational issues and data protection risks and defining a way to eliminate them.
Providing consultations and trainings for your employees to improve their infrastructure management skills.
Our offering in terms of IT infrastructure management includes the following services:
IT infrastructure administration
We apply our long-term experience in ITSM to maintain the performance of your network, Windows and Linux servers, databases, hardware and software operability to help you keep a high level of your business productivity and minimize systems downtime
IT infrastructure monitoring
With the help of such tools as System Center Configuration Manager (for Windows servers) and Ansible (both for Windows and Linux) our team is well versed in, Qrapp can detect and mitigate performance or security issues before your employees or external users find them. Thus, we’ll help you maintain a high level of user satisfaction
IT infrastructure troubleshooting
Qrapp’s IT team offers you their 24/7 availability and readiness to mitigate the issues related to your IT infrastructure scalability, its uptime, resource utilization, storage use, and many more
IT infrastructure evolution
We are ready to take the overall responsibility for managing minor and critical changes you need to make in your IT environment, e.g., improve the data protection within your IT infrastructure by proper implementation of security measures like IDS/IPS, DLP, SIEM, or perform a smooth movement of your workloads to the cloud with the minimal downtime
Taking into consideration your current business needs and requirements and applying the extensive expertise in cloud computing platforms, i.e. AWS, Azure, Google Cloud (GCP), and more, Qrapp’s IT team is ready to provide you with a range of cloud-specific services.
Qrapp’s team of certified cloud architects will help you to find a suitable approach to integrate a cloud strategy into your general business strategy. We offer professional consulting services on migrating your business to the cloud faultlessly and increasing the number of cloud services used across your organization to accelerate your business operations.
Qrapp’s cloud administrators can set up and maintain your cloud-based IT infrastructure. Our experts provide cloud management services focusing on:
Properly setting up your cloud-based IT infrastructure.
Configuring and optimizing AWS, Azure, and other cloud services usage.
Configuring and optimizing AWS, Azure, and other cloud services usage.
Planning and further implementing changes and expansions meeting your needs and requests.
In case the applications managed by another vendor are concerned, cooperating with the vendor, possibly applying the DevOps approach.
Providing you with consolidated billing (one bill for AWS services and our cloud services).
In case you do not need to outsource all the cloud infrastructure management activities, our team is ready to deliver ongoing monitoring services to ensure the prompt detection and prioritization of operational issues occurring within your cloud infrastructure and relating to resource utilization, network performance, etc. To deliver high-level monitoring services while avoiding downtimes within your cloud IT environment, we properly configure Zabbix, Nagios and similar tools.
As a Gold Microsoft Business Partner equipped with the competencies in Data Platform, Datacenter, and Messaging, and an IBM Business Partner in Security Operations & Response, Qrapp is ready to ensure the security management and threat protection across your cloud infrastructure by:
Constant monitoring of the protection level of your cloud environment to deliver up-to-date information on any suspicious activity happening within your IT infrastructure.
Defining the steps to cope with potential and actual security risks.
Analyzing information and event logs we get from your cloud solutions to identify suspicious activities and prevent security breaches.
Eliminating identified security issues and restoring the cloud infrastructure security.
Applying security policies, if needed, to make your cloud IT infrastructure meet the security standards (PCI DSS, HIPAA, and others).
Qrapp’s team can perform a full-scale migration of your on-premises IT infrastructure to the cloud with the minimal downtime during the migration process. We can seamlessly put your IT infrastructure in the virtual environment to increase its flexibility and scalability with the reduced operational costs. Having the experience with a number of cloud computing platforms, we can help you create an agile cloud-based IT infrastructure.
Qrapp’s IT infrastructure team is experienced in a wide range of data center services – we cover management, maintenance, and monitoring of on-premises, cloud-based, and hybrid data centers.
Our data center experts are ready to make your data center operational capabilities meet with your business needs, close any data center operational gaps, improve your data center efficiency by automating various routine processes in your data center, such as data center scheduling and monitoring, application delivery.
Qrapp’s data center management services include:
Installing and properly configuring servers, storage and network appliances, and other data center components.
Managing data center workflows.
Retiring or adding data center components if needed.
Carrying out the migration of an on-premises data center to the cloud with the minimal downtime.
Managing regular enhancements of data center components (servers, storage, networking equipment, software) according to your requests.
Managing optimal load balancing and data distribution across your data center.
Providing the security of your data center and regularly performing backups to ensure data safety with the help of System Center Data Protection Manager (DPM), Veeam Backup & Replication.
Designing a disaster recovery plan to avoid data loss.
Ensuring a complete transparency over the data center components, e.g., computers, storages, networking hardware, software.
If you do not feel like outsourcing all the set of data center management activities, Qrapp offers their data center monitoring services separately. Our team supervises the entire data center infrastructure, be it on-premises, cloud-based or hybrid. To ensure constant monitoring within your data center infrastructure and deliver you detailed insights into your data center state, we use such automated monitoring tools as Zabbix and Nagios. Qrapp provides:
Ongoing monitoring of Windows, Linux servers and computer systems to ensure they perform properly and avoid unplanned downtimes.
Monitoring of data center operations and predicting or quickly addressing any arising issues to avoid business interruptions due to unexpected downtimes.
By applying DevOps practices and techniques, such as continuous integration and continuous delivery (CI/CD), infrastructure as code (IaC), as well as unifying the efforts of your development and operations teams, Qrapp’s technical team experienced in ITSM and DevOps practices can accelerate your overall infrastructure management, modernization and maintenance.
Qrapp’s team is ready to consult you on how to apply the DevOps approach to:
Automate and accelerate the provision of a new infrastructure for a new software development project due to the use of IaC approach.
Align the development and testing environments with the production to avoid the differences between their configurations and software failures on production.
Speed up infrastructure modifications, software updates and bug fixing due to the application of CI/CD and application release automation (ARA) approaches.
Qrapp’s team provides you with the end-to-end service aimed at the faultless implementation of the DevOps approach. Taking into account your business needs and requirements, we:
Develop a comprehensive strategy for the implementation of the DevOps approach.
Set up and configure DevOps tools for containerization (Kubernetes, Ansible), CI/CD (GoCD, Jenkins), IT automation (Terraform, Chef), application monitoring (Prometheus, Zabbix).
Launch your DevOps initiative avoiding downtimes and provide you with after-launch support until your goals are achieved.
Qrapp’s experts are ready to offer you their experience in desktop virtualization consulting, implementation and support to significantly increase your corporate data protection (since it’s stored in the data center, not on the endpoints your employees use) and your employees’ productivity (due to their ability to work remotely, comfortably and securely from any device). Our specialists can help you:
Get a comprehensive evaluation of your company’s organizational and operational needs and determine the suitable approach for desktop infrastructure virtualization.
Ensure centralized and thus simplified management of the data, applications within the virtual desktops.
Increase your users’ performance.
Deliver portable, centrally managed desktops to your internal or external users.
Enhance the security of the virtual desktops due to centralization./b>
Achieve your corporate data integrity due to its regular backups.
Promptly eliminate any issue related to the performance of your VDI, regardless of the desktop virtualization software platform you use, be it Microsoft Virtual Desktop, Citrix XenDesktop, VMware Horizon View, or any other.
Reach out to our team to get more details on the most efficient ways to improve your IT infrastructure management process, accelerate the modernization and increase the efficiency of your IT environment.